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FAQ's

 

CARAFINA FREQUENTLY ASKED QUESTIONS

Revised June 1, 2015

 

 

 

Registration:

Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.  Register to shop for fashion jewelry and apparel and learn about additional savings.

How do I register?

Follow this link to join Carafina for fashion jewelry and apparel news.

Why should I become a registered user?

A.  You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

B.  You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability nor price changes.

C.  You will be a member of the My Carafina Club and be among the first to receive exclusive offers, discounts and information on new products.  You will have access to the link to the My Carafina

How do I reset my password?

Please follow the instructions to reset your password 

How do I change my account information?

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

Can I change my email address in my account?

Not at this time.  However, we may offer this function in the future.

Can I order by phone?

We do not take orders over the phone at this time. However, you may order directly from our online website www.carafina.us or on your Smartphone. 

What kinds of payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please read the full details on how we protect your privacy and personal information.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. 

 

I cannot find the answers to my questions, how do I reach Customer Service?

 

Please send an email to contact our Carafina Customer Service Team.

How do I check on the status of my order?

A.  You may view the status of your order by logging into your Carafina account and clicking on Past Orders. Click here to check on that status of your order.

B.  Click on Track Order at the footer of the page. Make sure to have the order # and email address available.

C.  Confirmations are sent via email within 30 minutes when

       1.  your order has been received or

       2.  your shipment has been processed, based on the valid email address provided to us.

D.If you did not receive any confirmation emails, please check your email spam filter.

       1.  Select Carafina as a trusted website domain in your spam filter.

       2.  To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order

       3.  Please allow 24 to 48 hours for your order status to change.

Why was my order canceled?

A.  Carafina was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.

B.  If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

C.  If you still need assistance please contact us.

When will my credit card be charged?

Your credit card will be charged once your order is received.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Carafina reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

What if my credit card is denied?

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens. 

 

USA FAQ: SHIPPING

What kinds of shipping options do you offer?

We offer free standard shipping to all 48 continental U.S. States for most products as of June 1, 2016. View the details of our shipping options.

Standard Delivery 

  • Standard delivery usually arrives within 4 - 9 business days from the shipped date, excluding holidays. Please allow 1-2 days handling time.
  • Standard delivery to P.O. Boxes addresses usually arrives within 5 - 13 business day from the shipped date, excluding holidays.
  • Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day, New Year’s Eve, New Year’s Day.
  • INTERNATIONAL SHIPPING DESTINATIONS  - we do not ship internationally or outside of the continental United States at this time but we may in the near future.

 

 

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